At Touslex, we strive to make your checkout process smooth and secure. We provide a transparent and protected billing environment for all your kitchen equipment purchases.

1. Accepted Payment Methods

We currently accept the following trusted credit and debit card providers:

  • Visa

  • Mastercard

  • American Express (Amex)

  • Discover

Note: We do not accept cash, personal checks, or wire transfers. All payments must be made in U.S. Dollars (USD).

2. Payment Security

Your security is our top priority. We implement the following protections:

  • SSL Encryption: All transactions on Touslex are protected by industry-standard 128-bit SSL encryption. This ensures that your personal and payment details are scrambled before they are sent over the internet.

  • PCI Compliance: We use a PCI-compliant payment gateway to process all orders.

  • No Data Storage: Touslex does not store your full credit card information on our servers. All sensitive data is handled directly by our secure third-party processors.

3. Payment Authorization & Billing

  • Authorization: When you place an order, your card is authorized for the total amount. The actual charge is processed once your order has been prepared for shipment.

  • Total Cost: The total price you see at checkout includes the product price and any applicable sales tax. There are no hidden fees or recurring charges.

4. Troubleshooting Declined Payments

If your payment is declined, please verify the following:

  1. The card number, expiration date, and CVV code are entered correctly.

  2. The billing address matches the address on file with your bank.

  3. The card has sufficient funds or hasn't exceeded its daily limit.

5. Contact Information

For any questions regarding billing, security, or a specific transaction, please reach out to our team:

  • Email: contact@touslex.com

  • Phone: +1 (206) 586-8330

  • Address: 4565 Stone Way N, Seattle, WA 98103, United States