FAQs
Frequently Asked Questions (FAQs)
Welcome to the obrivo FAQ page! Find quick answers to your questions about our products, orders, shipping, and more.
General Information
Q: What is obrivo? A: obrivo is an online store specializing in high-quality kitchen and bar equipment, primarily focusing on innovative and durable Can Openers and Bottle Openers.
Q: Where is obrivo located? A: Our primary operations are based in the United States. Our office address is: 62-10 99TH ST, APT 3C, REGO PARK, NEW YORK, 11374, United States.
Q: What are your business hours? A: Our customer support and operational hours are: Monday – Friday: 08:00 – 18:00 (EST)
Q: How can I contact obrivo? A: You can reach us through the following methods:
Phone: +1 (585) 586-8330
E-mail: contact@touslex.com
Product Questions
Q: What kind of products do you sell? A: We currently specialize in essential kitchen and bar tools, including various types of Can Openers and Bottle Openers. We focus on quality, comfort, and durability in all our products.
Q: How do I care for my can or bottle opener? A: Most of our stainless steel and durable plastic openers can be wiped clean with a damp cloth. For longevity, we recommend hand-washing and immediately drying the item, as continuous dishwasher use may dull the finish or mechanisms over time. Specific care instructions are included with each product.
Q: Are your can openers safe and easy to use? A: Yes. We select products designed for ergonomic comfort and safety. Many of our can openers feature smooth-turning mechanisms and safety designs to minimize sharp edges.
Orders, Payment, & Security
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express), as well as secure payments through platforms like PayPal, Apple Pay, and Google Pay.
Q: When will I receive my order confirmation? A: You will receive an order confirmation email immediately after your purchase. Please check your spam folder if you do not see it within an hour.
Q: Is my personal and payment information secure? A: Absolutely. obrivo.com uses SSL encryption technology to protect your data. We do not store your credit card information, and your privacy is our top priority.
Shipping & Delivery
Q: How long does shipping take? A: Standard shipping within the continental United States generally takes 3-7 business days after processing. Processing typically takes 1-2 business days. Shipping times can vary based on your location and carrier demands.
Q: Do you ship internationally? A: We currently focus on serving customers within the United States. We are working to expand our shipping options in the future.
Q: How can I track my order? A: Once your order ships, you will receive a separate email with a tracking number and a link to the carrier’s website. You can use this link to monitor the progress of your delivery.
Q: What if my order is damaged or lost in transit? A: If your product arrives damaged, please contact us at contact@touslex.com within 48 hours of delivery with your order number and photos of the damage. If your package is lost, please contact us so we can work with the carrier to resolve the issue as quickly as possible.
Returns & Refunds
Q: What is your return policy? A: We offer a 30-day return policy from the date of delivery. Items must be unused, in the same condition that you received them, and in the original packaging.
Q: How do I initiate a return or exchange? A: Please email us at contact@touslex.com with your order number and the reason for the return or exchange. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Q: When will I receive my refund? A: Once your return is received and inspected, we will send you an email notification. Refunds are typically processed back to your original payment method within 5-10 business days.